Policies

Please find the official policies for the Oregon Garden Resort below:

Hotel Policies

Cancellation Policy
Cancel your stay more than 48 hours in advance of check-in time (3pm) on the day of your arrival, otherwise, you will be charged full payment for one night plus tax. Cancellation policies may differ for special event packages or group rates. Cancellations can only be made by calling our reservations center at 1-800-966-6490 or by calling the resort directly at 503-874-2500.

 

Room Rates
All hotel room rates are quoted for two guests. Additional guests are welcome in rooms that accommodate more than two guests. Any additional guests will incur an extra charge. 

 

Smoking
Oregon Garden Resort is a non-smoking resort, which includes the use of marijuana. Public marijuana consumption is illegal in the state of Oregon. Smoking is not allowed in or around the buildings. The Resort has one designated smoking area.

 

Credit Cards
We accept Visa, MasterCard, American Express, and Discover credit cards. We accept travelers' checks with the appropriate identification.

 

Pets
Dogs and cats are welcome in designated pet-friendly rooms for a nominal fee. Pets are welcome in the outdoor dining section of the restaurant. Please tell us how many pets you are bringing and select a pet-friendly room from the available room types when making your reservation online.

 

Concierge Service
Our front desk staff will be happy to tell you about the local attractions and events.

 

The Oregon Garden 

Our parent company, Moonstone Hotel Properties, no longer manages The Oregon Garden, so we are unable to offer free Garden admission to Resort guests. Admission can be purchased at the Visitor Center.

 

Pool and Hot Tub
The hot tub is open year-round. The outdoor pool is seasonal and is open Memorial Day weekend through Labor Day weekend.

 

Privacy Policy 

Our Core Beliefs Regarding User Privacy And Data Protection

  • User privacy and data protection are fundamental rights.
  • We are committed to safeguarding the personal data of our users.
  • Data should only be collected and processed when absolutely necessary and handled responsibly.
  • Spam is not tolerated; we respect your communication preferences.
  • Your personal information will never be sold, rented, or distributed without your explicit consent.

 

Relevant Legislation

This website complies with the following laws and regulations regarding data protection and user privacy:

  • EU General Data Protection Regulation (GDPR) 2018
  • California Consumer Privacy Act (CCPA) 2020
  • Children's Online Privacy Protection Act (COPPA) for users under 13 in the U.S.

 

Information Collection and Use

Site Visitation Tracking

We use Google Analytics (GA) and similar tools to understand user interaction with our site. These tools collect data like geographic location, browser type, device, and operating system. This information does not personally identify you. Your IP address may be logged but is anonymized by our third-party processors.

  • Cookies: GA uses cookies to track visits. You can disable cookies in your browser settings to opt out of tracking.
  • Third-Party Data Processors: Google’s privacy policy applies (see "Third-Party Data Processors").

Blog Comments

If you post a comment on our blog, the data you provide—name, email address, IP address, and comment timestamp—is stored securely. Your name will appear publicly. If you wish to remove a comment, contact us with the email address used to post it. If you are under 16 years of age, you MUST obtain parental consent before posting a comment on our blog. 

Note: Avoid sharing personally identifiable information in public comment fields.

Contact Forms

Data submitted through our contact forms is sent via encrypted email protocols (TLS/SSL). It is not stored on our website.

Email Newsletter

If you subscribe to our newsletter, your email address will be securely stored by our email marketing service provider. You may unsubscribe at any time via the link provided in our emails or by contacting us directly. If you are under 16 years of age, you MUST obtain parental consent before joining our email newsletter. 

Location-Based Features

If you access location-based features, such as directions or local offers, your approximate location may be collected. This data is anonymized and used only for the intended purpose.

 

Cookies Policy

We use cookies to improve your experience:

  1. Essential Cookies: Required for site functionality.
  2. Analytics Cookies: Help us analyze website performance.
  3. Advertising Cookies: Used to show personalized ads based on browsing behavior.

Cookie Preferences: You can control or disable cookies through your browser settings.

 

Third-Party Data Processors 

We partner with trusted third-party services for specific functions:

These processors comply with GDPR, CCPA, and other relevant regulations.

 

Data Security

We take the security of your data seriously and employ:

  • End-to-end encryption for data transmission
  • Regular audits of our data storage practices

 

Data Breaches

In the event of a data breach, we will notify affected users and relevant authorities within 72 hours if identifiable data is compromised.

Your Rights
You have the right to:

  • Access the data we store about you.
  • Request correction or deletion of your data.
  • Opt-out of data processing where applicable.
  • File a complaint with a data protection authority if your rights are violated.

Contact us for assistance with any of these rights.

 

Changes To This Policy

We may update this policy to align with new regulations or technology advancements. Check this page periodically for updates. Significant changes will be communicated to our users via email or on our website.

 

For any questions about this privacy policy, please contact us at information@moonstonehotels.com or through our contact form.